2012 Reviews From Arizona BBB Website

 

A rated by the Arizona Chapter BBB

Page 1

I have now used Larry Gauthier and the AZ Floor Company for 3 different homes. The first time was for an 1850 sq ft condo where he had all carpet and tile floors removed and replaced with new tile and engineered hardwood. The second time was for an 2100 sq ft home where he removed all tile and replaced with new tile and high-end laminate. The third home was 1760 sq ft and he replaced 3 carpeted bedrooms with engineered hardwood. Do you see the picture here? I keep going back to Larry for all my flooring needs. His competitive pricing, selection, and installations are top-notch. I would recommend him to anyone needing new flooring of any kind.

This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Sharon F. on 8/3/2012

My husband and I went with The Floor Company to replace all of the flooring in our house, and we had new tile, laminate and baseboards installed. Larry Gauthier came to our house and made it easy to choose the materials. The installers did a beautiful job and we are thrilled with the end result. There were a couple of bumps along the way. When our laminate arrived to be installed, it was defective (fault of the factory, not of the Floor Company.) Larry had the defective material picked up and new material from a different lot delivered. That material also turned out to be defective. Larry had the second batch of defective material picked up and helped us order another higher-priced material, but he didn't charge us extra for it. It's easy to give a business a great review when everything goes smoothly. However, the test of an outstanding business is how it deals with problems that arise. Larry kept in constant contact with us throughout the difficulties and assured us that he would take care of us. He and his installers did just that, and we are appreciative that honorable people like them still exist.

This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Stephanie DCM on 7/17/2012

I had a recently purchased home serviced by AZ Floor Company. All floors ripped out and replaced with high quality tile, wood, carpet. Also had baseboards put in. Larry, the owner, is wonderful. Always available, fast responses, professional. He made sure everything was done correctly and on time. If I had any issues with something, he addressed and corrected immediately. I will not hesitate to recommend his company and will use his services again in the future for other upgrades. Thanks Larry!

This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Mary C on 5/24/2012

I am very pleased with my experience with The Floor Company. I set up the appointment online. Larry came out at my requested time and showed me floor samples, and it was very easy going through the whole process. The installers came on time both days and did a fantastic job on the new floors. They cleaned up after themselves and were very nice to have in my home. I would highly recommend using The Floor Company.

This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Laura M. on 3/23/2012

After talking with Larry, I cancelled an appointment for another bid as I felt comfortable with him. From start to finish everything went smooth and the installers did an excellent job and I am more than satisfied with the finished product.

This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Robert H. on 3/17/2012

Professional, prompt, friendly and excellent knowledge of products. Choice my tile, fits great with wood floors. Larry knows his business. the young man who installed the tile was friendly, fast and completed the job in just a few hours. all around a good job. Will contact to replace the carpet upstairs in a month or so.

This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by David M. on 3/15/2012

I have now used Larry Gauthier and the AZ Floor Company for 3 different homes. The first time was for an 1850 sq ft condo where he had all carpet and tile floors removed and replaced with new tile and engineered hardwood. The second time was for an 2100 sq ft home where he removed all tile and replaced with new tile and high-end laminate. The third home was 1760 sq ft and he replaced 3 carpeted bedrooms with engineered hardwood. Do you see the picture here? I keep going back to Larry for all my flooring needs. His competitive pricing, selection, and installations are top-notch. I would recommend him to anyone needing new flooring of any kind.

This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Sharon F. on 8/3/2012

Our floors look great! Larry's expertise helped us choose the color I would have never thought of selecting on my own. Large panels are brought to your home (not a small square sample), these are large size so you can actually picture how your floors will look. No pressure, or trying to convince you to go with them. Honest and fair estimate. You will not be disappointed on the results.

This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
by Vivian G. on 3/15/2012

Az Floor Company was a great choice to recarpet my home in Phoenix. I met with Larry to go over carpet selection that would fit in my budget. After that decision was made, it was extremly fast and the service was outstanding. They arranged the carpet install around my schedule and provided over the top install. The 2 gentleman that installed the carpet were curteous, fast and the workmanship was amazing.

by Kent S. on 3/5/2012 |